Privacy Policy Statement for elystramova.com

This Privacy Policy outlines how elystramova.com collects, uses, and protects your personal information during consultations and communications. We are committed to maintaining the confidentiality and security of your data at all times.

Information We Collect

We collect information you provide during consultations, visits, and via electronic forms, all handled with strict confidentiality.

• Personal details such as your name, contact information, and any data you choose to share to personalise your consultation.
• Session information including inquiries, communications, and summary notes generated for service delivery.
• Technical information, such as your device type, access times, or basic browsing activity in connection with site functionality.
• Any correspondence or feedback sent by you, recorded for quality assurance and ongoing support purposes.

How We Use Your Information

Your data is collected for service provision only, and never sold, rented, or shared without clear, required purposes.

• To deliver and improve our consultation services, provide relevant responses, and ensure your experience is tailored.
• To communicate important updates, confirm session arrangements, or provide follow-up as needed for support.
• To ensure compliance with legal obligations, resolve disputes, and address operational inquiries or your requests.
• To monitor, assess, and secure our platform for both technical integrity and client safety.

Legal Basis for Processing

Processing is conducted on legal grounds applicable under Australian privacy laws and GDPR where relevant.

Our basis is performance of contract, compliance with legal duties, and sometimes your express consent where required by law.

Sharing Information

Information is shared only in specific, controlled circumstances as outlined below.

• To service providers who assist in day-to-day operations and are bound by privacy obligations identical to our own.
• To legal or regulatory bodies where required by Australian law or to establish, exercise, or defend legal claims.
• During business events such as mergers, only with confidential arrangements in place to secure your data.

Data Security

We employ multi-layered security measures, including access controls and secure storage, to protect against unauthorised disclosure or misuse of your personal data. Access is restricted to authorised personnel who require information to assist or support your consultation. All data is encrypted where appropriate and monitored for integrity. While absolute protection cannot be assured, we strive to uphold the highest security standards.

Your Rights

You have rights under privacy law regarding your data, which you may exercise at any time.

• Request access to your personal data collected by us for review or verification.
• Correct inaccurate information or update personal details as needed for accuracy.
• Object to data processing or request deletion of your data within legal limitations.
• Withdraw consent at any time where processing is based on consent, subject to legal exceptions.

Cookies

Cookies facilitate your website experience and service delivery. For further details, refer to our dedicated Cookie Policy page.

Cookie Policy Cookie Policy

Contact

For privacy concerns or questions regarding your information, please reach out to us through the channels below.

Policy Changes and Updates

We reserve the right to update this Privacy Policy as required. Changes are effective when posted. Please revisit periodically.